Privacy Policy
Last updated: October 21, 2026
Our Commitment to Your Privacy
We know how frustrating it is to request help and end up on someone else’s marketing list. We don't sell roofing inquiries, trade contact lists, or share your contact information with other businesses for their marketing, whether you hire us, request an estimate, or simply reach out with a question.
You’ll communicate directly with Brian and Stew throughout the process. We keep communication personal because we believe you should know whom you’re talking to, feel comfortable asking questions, and have someone familiar to call.
We keep information within our team wherever practical and limit outside disclosures to the purposes described in this policy, including the providers that support our operations, manufacturer warranty registration, and website analytics and advertising.
Roof Roof New England LLC, doing business as Roof Roof New England Roofing (“we,” “us,” or “our”), respects your privacy. This policy explains how we collect, use, and disclose information through www.roofroofne.com and when responding to your roofing inquiries.
Information You Provide
When you complete a website form or contact us, you may provide your name, phone number, email address, property address, and details about your roofing needs. We also receive any photos, messages, or other information you choose to submit.
We use this information to:
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Respond to your questions and roofing concerns.
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Arrange inspections and prepare estimates.
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Communicate about scheduling and your project.
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Provide services you request.
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Register qualifying manufacturer warranties.
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Maintain customer and business records.
How We Handle Your Information
We do not sell or rent roofing inquiries or customer contact lists, or give them to other companies for their own marketing.
We use providers that support our website, communications, customer records, and business operations. These providers may process or store information as needed to provide their services.
Separately, our website uses analytics and advertising technologies that disclose certain information to Google and Meta, as explained below. Depending on the settings enabled, this may include identifiers used for advertising matching.
We may also disclose information when required by law or when reasonably necessary to protect legal rights or address fraud or security issues.
Calls and Text Messages
We may call, text, or email you to respond to your roofing inquiry, schedule appointments, discuss an estimate, or provide updates about your roofing project.
We do not send marketing text blasts or promotional text campaigns.
We do not sell or share your mobile number or text messaging opt-in consent with third parties or affiliates for their own marketing or promotional purposes. Providers that help us deliver communications may process this information to provide those services.
You can ask us to stop texting you at any time by replying to a message or contacting us directly. Message and data rates may apply.
Manufacturer Warranty Registration
If we install a roof that qualifies for an Owens Corning warranty, we share the customer, property, and installation information needed to register and administer that warranty with Owens Corning.
Owens Corning handles information it receives according to its own privacy policy. This disclosure supports your roofing warranty and is separate from text messaging opt-in consent.
Website Hosting
Our website is hosted on Wix. Wix provides the website platform and may process or store information submitted through our website, along with technical information needed to operate and secure the site.
Learn more in the Wix Privacy Policy.
Cookies, Analytics, and Advertising
Our website uses cookies and similar technologies through Wix, Google Analytics, and Meta Pixel.
Google Analytics
We use Google Analytics to understand how visitors find and interact with our website so we can improve its content and performance.
Information collected may include pages visited, website interactions, referral sources, browser and device information, approximate location, and cookie identifiers.
Learn more about how Google uses information from websites that use its services and read the Google Privacy Policy.
Meta Pixel
We use Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising, understand actions visitors take on our website, and help show relevant advertisements.
Meta may receive information about your visit, including pages viewed, actions taken, device and browser information, IP address, and identifiers such as cookies. Meta may associate this information with your Facebook or Instagram account.
If advanced matching features are enabled, Meta may also receive hashed contact information, such as an email address or phone number, to help match website activity to Meta accounts and measure advertising results. Hashing transforms the information but does not make it anonymous.
Learn more in Meta’s Privacy Policy.
Wix Cookies
Wix uses cookies and similar technologies to support website functionality, security, and performance. More information is available in the Wix Privacy Policy.
Your Cookie and Advertising Choices
You can manage, block, or delete cookies through your browser settings. Blocking certain cookies may affect website functionality.
Google offers a Google Analytics opt-out browser add-on.
You can also manage advertising preferences through your Google and Meta account settings. These settings may affect personalized advertising but do not necessarily prevent all collection of website activity information.
Keeping Information
We retain information as reasonably needed to respond to inquiries, provide requested services, maintain customer and warranty records, resolve disputes, and meet applicable legal obligations.
Retention periods vary depending on the type of information and why it is needed.
Your Choices and Requests
You may contact us to ask about personal information you have provided, request a correction or deletion, or ask us to stop following up about an inquiry.
We will respond to requests as required by applicable law. We may need to verify your identity before fulfilling a request. Some information may need to be retained for legal obligations, warranty administration, or other legitimate business purposes.
Children’s Privacy
Our website is intended for homeowners and others seeking roofing services. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13.
If you believe a child has submitted personal information through our website, please contact us so we can address it.
Links and Third-Party Tools
Our website may link to or include tools provided by other companies, such as online estimating or financing services.
Information you submit directly to those companies is governed by their privacy policies. Please review their policies before providing personal information.
Changes to This Policy
We may update this policy as our website, services, or information practices change. The latest version will appear on this page with an updated date.
Contact Us
If you have questions about this policy or how we handle your information, contact:
Roof Roof New England LLC
Email: info@roofroofne.com
Phone: 413.439.5834
Website: www.roofroofne.com